Returns & Exchanges

Due to the perishable nature of our food products, we do not accept physical returns to ensure safety and quality standards. However, if you are unsatisfied with your order or received damaged goods, our team is committed to providing a replacement or refund within 30 days of purchase.

1

Review Policy

Verify that your request is being made within 30 days of the delivery date and pertains to quality issues or shipping damage.

2

Contact Support

Email our customer excellence team with your order number, a brief description of the issue, and photos of any damaged packaging.

3

Assessment

Our team will review your claim and determine the best resolution, which may include a full refund or a complimentary replacement shipment.

4

Resolution

Once approved, refunds are processed to your original payment method within 5-10 business days, or a new tracking number will be issued for replacements.

📅

30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing